All of our products are manufactured to very high standards and carry full manufacturers’ warranty. We also examine all products prior to despatch.  However, in the unlikely event that a fault occurs, please do contact us by phone 01873 857209, or email

Faulty goods should be returned to us within 5 days of notification, and subject to inspection, a full refund and postage will be granted.   Please note that goods are deemed to be faulty if a manufacturing fault occurs within three months of purchase.  Please note that goods damaged as a result of normal wear and tear or misuse are not considered to be faulty.

Please do take care of your purchase(s) and to minimise wear and tear be mindful of the following:

  • Reheel heels and outer soles just before they begin to wear out (complimentary replacement heels are provided)
  • Ensure shoes are protected with a protective barrier spray/cream prior to wearing in unfavourable weather conditions
  • Please be careful when wearing your shoes whilst cooking. As leather and suede are natural products, any fat/oil spills will be absorbed.